Returns & Refund Policy
Returns & Refund Policy
At PUTUSHART, every artwork is handmade and carefully inspected before dispatch. Because handmade products may naturally have slight variations in colour, texture, pattern, dimensions, or finish, such variations are part of the character of handcrafted work and are not normally considered defects.
Damaged or Incorrect Orders
If you receive an item that is damaged in transit, defective, or different from the item you ordered, please contact us as soon as possible after delivery at support@putushart.com.
Please include your order number, a brief description of the issue, and clear photographs or video showing the product and packaging where applicable. We will review the matter and provide an appropriate resolution.
Return Eligibility
Returns may be considered where an item is damaged, defective, incorrectly supplied, or otherwise eligible under applicable consumer law.
The product should be kept unused and, as far as reasonably possible, in its original condition with the original packaging until the return request has been reviewed.
Custom and Personalized Artwork
Artwork made specifically according to a customer’s requested design, dimensions, colours, personalization, or other custom requirements is generally not eligible for return merely because of a change of mind.
This does not affect any rights available where a custom product is damaged, defective, incorrectly supplied, or does not conform to the agreed specifications.
Return Approval
Please do not send an item back without first contacting PUTUSHART and receiving return instructions. Where a return is approved, we will provide the appropriate return procedure.
Refunds
Once an approved returned item is received and inspected, we will notify you regarding the status of the refund.
Where a refund is approved, it will be processed using the appropriate payment method. The time required for the amount to appear in your account may depend on the payment provider or financial institution.
Cash on Delivery Orders
For eligible Cash on Delivery refunds, we may request suitable bank or payment details from the customer so that the approved refund can be transferred.
Shipping Costs
Responsibility for return-shipping costs will depend on the reason for the return. Where an item was supplied damaged, defective, or incorrectly, PUTUSHART will provide appropriate instructions regarding return shipping.
Cancellations
If you wish to cancel an order, please contact us as early as possible. Cancellation may not be possible once preparation, customization, packing, or dispatch has begun.
Contact
For returns, refunds, damaged orders, or cancellation assistance, please contact us at support@putushart.com.