Returns & Refund Policy
Returns & Refund Policy
At PUTUSHART, every artwork is handmade, carefully inspected and packed before dispatch. Because many of our creations are unique, limited, customized or individually finished, returns are accepted only under the conditions described below.
Return Request Window
Eligible return requests must be made within seven (7) days from the date the product is received.
Return requests submitted after this period may not be accepted.
Return Eligibility
A product may be eligible for return if:
- It is received in a damaged condition
- The wrong product is delivered
- There is a significant defect not disclosed before purchase
- The product materially differs from the description shown on the website
To be eligible for review, the product should remain unused, unaltered and in its original condition, together with its original packaging wherever reasonably possible.
Non-Returnable Products
Returns may not be accepted for:
- Custom-made artwork
- Personalized products
- Made-to-order pieces
- Products modified according to customer instructions
- Products damaged after delivery because of improper handling
- Minor variations in colour, texture, pattern or finish that naturally occur in handmade artwork
- Products where the return request is made after the permitted 7-day period
Because PUTUSHART products are handmade, slight variations between photographs and the actual artwork may occur and are considered part of the handmade character of the product.
Damaged or Incorrect Orders
If an order arrives damaged or an incorrect product is delivered, please contact PUTUSHART as soon as possible and within the 7-day return request period.
You may be asked to provide:
- Order number
- Photographs of the product
- Photographs of the outer packaging
- Photographs of any visible damage
- Any other information reasonably required to assess the request
Please retain the original packaging until the issue has been reviewed.
Return Approval
All return requests are subject to review and approval by PUTUSHART.
Do not send a product back before receiving return instructions or approval from us.
Where a return is approved, the customer will be informed of the appropriate return procedure.
Return Shipping
Responsibility for return shipping costs will depend on the reason for the return.
If the return is accepted because the product was damaged in transit, defective, or incorrectly supplied, PUTUSHART may arrange or reimburse reasonable return shipping as applicable.
For other approved returns, return shipping charges may be borne by the customer.
The product should be packed securely to prevent damage during return transit.
Refunds
Once an approved returned product is received and inspected, the customer will be informed of the outcome.
If a refund is approved, it will normally be processed using the original payment method or another mutually agreed method.
The time required for the refund to appear in the customer’s account may depend on the bank, payment provider or payment method used.
Original shipping charges, if any, may not be refundable unless the return results from an error, damage or defect attributable to PUTUSHART or its delivery process.
Exchanges
Where appropriate and subject to availability, PUTUSHART may offer an exchange instead of a refund.
Because many artworks are unique or produced in very limited quantities, an identical replacement may not always be available.
Order Cancellation
Cancellation requests should be made as early as possible.
For ready-to-ship products, customers may request cancellation within 24 hours of placing the order or before the order is dispatched, whichever occurs earlier.
Once a ready-to-ship order has been dispatched, it can no longer be cancelled and any further request will be handled under the applicable Returns & Refund Policy.
For custom-made, personalized, or made-to-order products, cancellation requests may be made within 72 hours of placing the order or before work on the product has started, whichever occurs earlier.
Once designing, customization, production, or creation of a custom order has begun, cancellation may not be accepted because materials, time, and labour may already have been committed to the order.
Contact
For return, refund or order-related queries, please contact:
Email: support@putushart.com