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CUSTOMER CARE

Shipping Policy

Shipping Policy

At PUTUSHART, every artwork is carefully prepared, inspected and packed to help ensure it reaches you safely. As many of our creations are handmade, limited-edition, made-to-order or individually finished, preparation and delivery timelines may vary depending on the nature of the artwork.

Order Processing

Orders are normally processed and prepared for dispatch within 2–5 business days after order confirmation and, where applicable, successful payment verification.

Custom, made-to-order, personalized, unusually large, or specially finished artworks may require additional preparation time. In such cases, the expected preparation or dispatch timeline may be communicated separately to the customer.

Processing timelines may also vary during holidays, periods of high order volume, courier disruptions, severe weather, or other special or unforeseen circumstances.

Shipping Within India

PUTUSHART currently processes orders for delivery within India.

Delivery availability may depend on the destination, courier serviceability, product dimensions, weight, fragility, packaging requirements and other logistical considerations.

Certain remote or restricted locations may require additional delivery time or may not be serviceable by our regular courier partners.

Shipping Charges

Any applicable shipping charges will be displayed or communicated during the ordering or checkout process before the order is confirmed.

Shipping costs may vary depending on factors such as:

  • Product size and weight
  • Packaging requirements
  • Delivery location
  • Fragility of the artwork
  • Courier or logistics charges

Free-shipping or promotional shipping offers may apply to selected products, orders, locations or promotional periods.

Packaging

Many PUTUSHART creations are handmade, delicate and unique. We therefore take special care while packing every order.

Protective materials and suitable packaging methods are used according to the size, weight and fragility of the artwork. Larger, heavier or particularly delicate pieces may require additional protective packaging.

Dispatch & Delivery Time

Ready-to-ship orders are normally dispatched within 2–5 business days.

After dispatch, delivery within India generally takes approximately 3–10 business days, depending on:

  • Delivery location
  • Courier serviceability
  • Distance from the dispatch location
  • Weather conditions
  • Regional restrictions
  • Public holidays
  • Courier delays or other unforeseen circumstances

These timelines are estimates only and should not be considered guaranteed delivery dates.

Order Tracking

Where courier tracking is available, tracking details may be shared with the customer after the order has been dispatched.

Tracking information may take some time to become active after the shipment is handed over to the courier partner.

Custom Artwork

Custom-made, personalized or made-to-order artworks may require additional production and preparation time before dispatch.

The expected preparation and dispatch timeline for such orders may be communicated during the custom artwork process.

Delivery time will begin after the custom artwork is completed and dispatched.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including the correct:

  • Recipient name
  • Address
  • PIN code
  • Mobile number
  • Other relevant delivery information

PUTUSHART may not be responsible for delivery delays, failed delivery attempts or additional charges caused by incorrect or incomplete address information supplied by the customer.

Delivery Issues

If an order is significantly delayed, appears to be lost, or arrives visibly damaged, please contact PUTUSHART as soon as possible.

For damaged shipments, customers may be requested to provide:

  • Order details
  • Photographs of the outer packaging
  • Photographs of the damaged product
  • Any other information reasonably required to review the issue

Please retain the original packaging until the matter has been reviewed.

Delays Beyond Our Control

PUTUSHART will make reasonable efforts to ensure timely dispatch and delivery. However, delays caused by courier companies, weather, natural events, strikes, transport disruptions, government restrictions, regional disturbances or other circumstances beyond our reasonable control may occasionally occur.

In such situations, we will assist the customer wherever reasonably possible.

Contact

For questions regarding shipping, dispatch or delivery, please contact:

Email: support@putushart.com